Complaints Handling Procedure

Complaints Handling Procedure

It is the aim of CanDo Contracts is to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint relating to a consumer credit agreement or our general service levels then we would like to hear from you.

You can register a complaint about general service or consumer credit activity either by:

Calling: 01249 750100
Writing: CanDo Contracts Ltd, Foxley F, Kington Park, Chippenham, SN15 5PZ

We will try to resolve your complaint immediately; however, sometimes, this may not be possible.

In the unlikely event that we are not able to resolve your complaint by the end of the next three business days, we will keep you informed of the progress of our investigations and provide the final response in writing within eight weeks as per FCA Rule DISP 1.5.

If you are not satisfied with our final response, you have the right to refer this to the Financial Ombudsman Service within six months.

Their contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel 0800 023 4567 free for people phoning from a "fixed line" (for example, a landline at home) or 0300 123 9123 (free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02)
E-mail: complaint.info@financial-ombudsman.org.uk

 

CANDO CONTRACTS IS A CREDIT BROKER OF VEHICLE FINANCE; WE ARE NOT A FUNDER OR LENDER.

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